Terms, Conditions & Returns

Terms & Conditions

It is previously specified that these conditions govern the sales of its products by AT-HOME to any individual or legal company making a purchase via the website https://at-home.mt , referred to as "the CUSTOMER".
These Terms of Sale, as well as the order order and order confirmation constitute the sales contract between AT-HOME and the CUSTOMER relating to the sale of the products ordered.Any order made on the website https://at-home.mt requires the CUSTOMER to accept the General Terms of Sale in full.
In case of disagreement with the terms and conditions of the General Terms of Sale, the CUSTOMER must not use the website.
AT-HOME reserves the right to adapt or modify its General Terms of Sale at any time and without notice, with adjustments or modifications applicable to all orders after adaptations or modifications.
In the event of a change, the General Terms of Sale applicable to the CUSTOMER order are those that were online, and which the CUSTOMER accepted on the day of the placing of its order.

Definitions
The terms and expressions identified by a capitalization in the General Terms of Sale have the following meaning (whether used in the singular or plural).
General Terms of Sale: refers to this document, the terms and conditions applicable in the relationship between AT-HOME and the CUSTOMER.
Order: refers to the customer's purchase order for one or more Products or Services passed through the use of the website https://at-home.mt or through Customer Service
Website: refers to the website accessible at https://at-home.mt
Product: refers to a product or service offered for sale on the website https://at-home.mt
CUSTOMER: refers to a Physical or Moral Person, consumer, who uses the website https://at-home.mt and acquires one or more Products, for his personal needs, having previously adhered to the General Terms of Sale.

Object
These Terms and Conditions of Sale aim to define the contractual relationship between AT-HOME and the CUSTOMER and the conditions applicable to any purchase made through the website https://at-home.mt.
By accepting these General Sales Terms, you declare that you have reached the age of majority in your country, state or province of residence, and that you have given us your consent to allow any person of minor dependants to your own. to buy on this online sales website.
The use of our products for any illegal or unauthorized purpose is prohibited.
AT-HOME retains the option to change these Terms of Sales at any time, in order to comply with any new regulations or to improve the use of its website. As a result, the applicable conditions will be those in effect on the date of the order by the CUSTOMER.

Prices
The prices on the product listings of the internet catalogue are prices in Euros () all taxes included (TTC) taking into account the VAT applicable on the day of the order. Any change in the VAT rate can be passed on to the price of the products.
AT-HOME reserves the right to change its prices at any time, however, on the understanding that the price listed on the day of the order will be the only one applicable to the CUSTOMER.
The products remain the property of https://at-home.mt until the full receipt of the price by https://at-home.mt.
The products on sale will be marked with a "PROMOTION" sticker or by a barred price, our promotions are valid within the limit of the stocks available at the time of the order and during the display period.
For CUSTOMERS outside the European Union,  orders are not subject to VAT, but may be subject to local and customs taxes in the receiving country. These rights and sums are not within the purview of https://at-home.mt. They are in charge of the CUSTOMER.
Warning: Inaccurate information provided by the CUSTOMER for the purpose of evading VAT may result in civil fines and criminal prosecution.
The prices of the Products listed on the https://at-home.mt website do not include processing and shipping fees that are charged in addition to the price of the Products purchased and depending on the total amount of the order.

Order
The contractual information is presented in English and will be confirmed with this contractual information at the latest at the time of delivery.  AT-HOME reserves the right to cancel or refuse any order from a customer with whom there is a dispute over the payment of a previous order.
To order products from the website https://at-home.mt,the CUSTOMER must create an account by providing the required information to the registration form.
To this end, the CUSTOMER states that it provides complete, non-false personal information that would allow it to be accurately identified in any situation. Any fanciful, slanderous personal information may result in the closure of the CUSTOMER's account and the cancellation of its Order.
The account creation topic can be accessed directly from the main menu bar. At each visit, the CUSTOMER, if he wishes to order or consult his account (order status, personal information, etc.), will have to identify himself using this information.

Payment
The price of the products and the costs of logistic preparation and delivery are payable in full by the CUSTOMER at the time of the order.
The website https://at-home.mt is likely to offer the Customer to pay for his order by various means of payment by choice by credit card:
After choosing the method of payment by credit card, the Customer is redirected to the secure interface of the payment system in order to securely inform his personal credit card references. If the payment is accepted, the order is registered and the contract is finalized. Payment by credit card is irrevocable.

Shipment receiving
All our items leave the warehouse with the packaging in perfect condition.
The first thing you should do is check that the number of received packages matches those sent.
Second, inspect each package externally with great care in order to see if there are any signs of it having been hit or mishandled, such as bumps, dents, holes, boxes in poor condition, courier seals or any sign that may lead to suspect that the goods may be damaged.
It is mandatory to leave a note and signature on the courier's delivery note, either on paper or digital support (PDA), "PACKAGE VISIBLY DAMAGED" if these signs are present. Not signing a package as VISIBLY DAMAGED and then presenting images that show visible damage to it will mean the incident will automatically be rejected.

Right of withdrawal
The Customer has 14 business days from the date of receipt of their order to exercise his right of withdrawal and thus return the product to the seller for exchange or refund without penalty.
The products must be returned in their original packaging, without being used, accompanied by the signed initial delivery voucher. The return costs are the responsibility of the Customer.

Delivery
The delivery of the Products will take place, after registration of the order's regulations, at the delivery address indicated by the CUSTOMER during the placing of the Order. An email will be sent to the CUSTOMER to inform the products of the shipment. The CUSTOMER has the ability to choose between different means of delivery.
The shipping costs are calculated according to the mode of delivery chosen (home, relay point, post office...), the weight of the parcel and destination.
Delivery times are given only as an indication, if they exceed thirty days from the order, the sales contract may be terminated and the Customer refunded.

Warranty
All products offered by AT-HOME on the website  https://at-home.mt benefit from the legal guarantee provided. If a product is not met, it may be returned to the COMPANY AT-HOME, which will take it back, exchange it or refund it. All claims, exchange or refund requests must be made by email: info@at-home.mt

Responsibility
AT-HOME has only a means obligation for all stages of access to the website, the ordering process, delivery, customer service or subsequent services. AT-HOME cannot be held liable for any inconvenience or damage inherent in the use of the Internet, including data loss, intrusion, virus, service disruption, and other unintentional problems, or any fact characterized as force majeure, in accordance with the case law.
Computerized records kept in AT-HOME's information systems under reasonable security conditions will be considered as evidence of communication, orders and payments between AT-HOME and the Customer.

Security
The website https://at-home.mt is protected by a security system: the SSL encryption process has been adopted, but it has also been strengthened throughout the jamming and encryption processes to protect as effectively as possible all sensitive data related to the means of payment.

Copyright
All texts, comments, books, illustrations and images reproduced on the website https://at-home.mt are reserved for copyright as well as intellectual property and for the whole world. As such, and in accordance with the provisions of the Intellectual Property Code, only use for private use is permitted, subject to different or even more restrictive provisions of the intellectual property code. Any full or partial reproduction of the website https://at-home.mt is strictly prohibited whether they are in the form of a photo, logo, visual or text.

Personal data
All the data you entrust on the https://at-home.mt website is so that you can process your orders.
Youhave a right to correct, consult or modify and delete thedata you have provided to us.

Applicable laws and competent jurisdictions
The General Terms of Sale are subject to maltese law. In the event of difficulties arising from the Order, the delivery of the Products and more generally the execution of the sale, the CUSTOMER will have the opportunity, before any legal action, to seek an amicable solution.

Customer service
For any information or questions about an order, customer service is available to info@at-home.mt



Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

Additional non-returnable items: 
- Gift cards 
- Downloadable software products 
- Some health and personal care items 

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted (if applicable) 
- Book with obvious signs of use 
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@at-home.mt with the word RETURN or EXCHANGE in the subject.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@at-home.mt with the word RETURN or EXCHANGE in the subject.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 
If you are shipping an item over 75 euros, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.